Refund policy

Your UP/UN Vest is covered by a one year warrantee so if you email us and tell us about your problem, one of our team can then assist you and if we can't, you can send us your UP Vest or we can arrange for a replacement UP/UN Vest to be shipped.

If you have bought your UP/UN Vest from Blue Soup Equipment directly (via this website) and you have changed your mind and wish to return your UP/UN Vest you can return it within 14 days after original invoice date.

Blue Soup Equipment will refund the selling price of the item on condition that the item is returned to us as originally packed, unused and undamaged in accordance with our return of goods conditions in paragraphs below.

The customer will bear the courier costs of the return of articles.

Customised Inflation Vests

If you choose a custom design vest then please note as this is a bespoke item we reserve the right to issue zero refund.  These vests are bespoke and have zero resell value so we cannot offer any refund should delivery be refused or the buyer cancels after the outer design has been produced. Please contact us if you have any questions

Any Items that you feel have been sent by us in error must be notified to us in writing within 14 days of receipt, these must be returned to us within 14 days after original invoice date and we will refund the selling price of the item on condition that the item is returned to us as originally packed

It is your responsibility to ensure that all returns reach us securely and undamaged in accordance with our return of goods policy.

Goods must be returned within 14 days of receipt.

Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

Goods must not be fitted, used or soiled in any way.

All Goods must be accompanied with a returned goods form.

Should the item show possible defects in materials or production processes, we ask you to notify us about this via email immediately, whereas probable transport damages should be notified immediately to the driver.

Please return these faulty goods back to us including a brief note describing the problem for us. Please email before returning bulky articles in order to find the most favourable way of sending it back. The customer will bear the freight costs of the return of articles. Please understand we will not accept receipt of goods that are not prepaid carriage.

Your Blue Soup Equipment UP/UN Vest is supported with a warranty on both manufacture and materials for one year from date of purchase.

Blue Soup Equipment will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any elements of the inflation system and the outer vest seams or fabrics.

Blue Soup Equipment retains the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the UP/UN Vest care instructions which can be found in your instruction manual and that you take all reasonable precautions to maintain the garment.

Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine, and other harsh or abrasive substances can accelerate product degradation and void warranty.

Materials such as fingernails and other sharp objects may tear and rip the outer UP/UN Vest material, Blue Soup Equipment will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.

Product that is covered by repair or warranty maybe exchanged at either the retail place of purchase, or if you purchased your UP Vest via this website see Blue Soup Equpment Terms and Conditions for return address and dont forget to email us in the first instance before you send anything back. Please Note that Blue Soup will return any warranty repair or replacement by the same speed of delivery.